Gaywin Walters

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    App Redesign

    Note: This case study is currently being refined and updated.

    Fanbets Ui Screens

    Summary

    Overview

    Wealth Migrate is a fintech platform unlocking access to high-yield, institutional-grade real estate investments across global markets.

    Despite a strong value proposition, the product experience created friction at critical moments—preventing users from completing their first investment.

    This project focused on redesigning the platform experience to improve onboarding, trust, and conversion—while introducing a scalable multi-platform app.

    The Oppertunity

    Real estate dominates global wealth but remains largely inaccessible.

    • 49% of global wealth sits in real estate
    • Only 12.9% of the population has access
    • Cross-border investing is complex (legal, banking, compliance)

    Wealth Migrate bridges this gap but the product experience needed to match the ambition.

    The problem

    The biggest issue wasn’t acquisition—it was activation.

    Users signed up, but stalled before investing.

    Key drop-off points:

    • Incomplete KYC (profile verification)
    • Wallets not funded after approval
    • Users unsure how to proceed—even with available funds

    Additionally:

    • No native mobile experience
    • Lack of clarity around risk and process
    • Weak guidance through critical steps

     The result: low conversion from signup to first investment

    Services

      • User research & discovery
      • UX strategy & flows
      • Wireframing & prototyping
      • Visual design & design system creation

    Platforms

      • Web
      • Mobile
      • USSD

    Problem

    Traditional sports betting is complex, transactional, and lacks engagement, leading to low retention.

    Solution

    Designed a mobile-first gaming platform that transforms betting into a fun, interactive experience.

    Impact

    Increased engagement, improved onboarding rates, and enabled faster operator launches.

    Approach

    Discovery & Validation

    I interviewed users who had signed up but never invested.

    We explored:

    • Why they joined
    • What they expected
    • Where they got stuck
    • What felt unclear or frustrating

    We also conducted usability tests with new users unfamiliar with the platform.

    Key Insights

    • KYC felt long, complex, and unprepared for
    • Users didn’t have required documents ready
    • No clear next step after verification
    • Funding the wallet wasn’t obvious
    • Investment risks weren’t clearly communicated
    Design Thinking Process

    Defining the Experience

    • I mapped the full user journey from signup to first investment and identified critical friction points.

      This became the foundation for a redesigned flow.

    Planning boards for kickoff meeting

    Solution Strategy

    Structured Onboarding Flow

    Transform onboarding into a guided, step-by-step journey:

    • Clear progress indicators
    • Defined next actions
    • Reduced cognitive load
    KYC ID Verfication Flow Chart

    Going Deeper with Wireframes

    Once we had a structure in place, we moved on to wireframes where we explored how each screen would be laid out. This allowed me to quickly sketch out different user flows without having to spend too much time thinking about visual design details.

    The main focus during the initial stages was on registration and account info. This laid the foundation for further expansion and paved the way for KYC flows, browse matches, place and view bets.

    Ui Design

    With wireframes approved, I moved to UI design, creating development-ready mockups. This included defining the app’s visual identity (typography, color system, component library) that aligned with brand guidelines while following UI best practices. I made sure to design for the emotional nature of a sports book, keeping interfaces simple reduced clutter by removing non-essentials. The result was a cohesive UI that developers could implement efficiently.

    Fanbets Ui Screens

    Design System — Scaling Across Operators

    To support rapid growth across multiple brands and markets, I established a flexible, multi-operator design system that could scale with the platform while maintaining consistency, speed, and quality.

    GameOn powers different sportsbook brands — most notably Fanbets (real-money betting) and SportsBozza (play-for-fun gaming). Each product serves a different audience, regulatory environment, and engagement model. This introduced a key challenge:

    How do we create distinct brand experiences without duplicating design and development effort?

    The Approach

    We designed a shared foundation with brand-level customisation, allowing both operators to feel unique while leveraging the same underlying system.

    Design Strategy

    Instead of building two completely separate systems, I:

    • Shared 80% of components
    • Customised visual identity and interaction tone per operator
    • Introduced theming and component variants to handle differences

    Outcomes

    • Reduced design-to-development time for new features by 30%
    • Enabled faster onboarding of new operator brands
    • Created a scalable foundation for future expansion

    Reflection

    Designing for multiple operators forced a shift from designing screens to designing systems. The result was not just a UI library, but a strategic asset, one that allowed GameOn to scale efficiently while delivering tailored experiences for different audiences.

    Usability Testing

    To ensure the GameOn experience was intuitive and easy to adopt, I conducted iterative usability testing using Useberry and Clarity. I combined task-based testing with behavioural analysis, reviewing heatmaps and session recordings to understand real user interactions. This helped us identify friction, uncover hidden usability issues, and validate design decisions based on actual behaviour and not assumptions

    Usability Testing

    Gaywin Walters User Experience Designer, Cape Town.
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